Responsible Conversational AI: Building Ethical, Trustworthy, and Safe SystemsAI is evolving rapidly, and we see it being increasingly embedded in everyday technologies. Conversational AI (CAI) is used in digital…2d ago2d ago
Bot Performance Assessment 2025Bot Performance Assessment 2025: Trends, Practices and LimitationsApr 30Apr 30
Balancing Innovation, Strategy, and Real-World ImpactSome of The CAI Company team attended the European Chatbot and Conversational AI Summit 2025 to catch up with industry peers, join some…Mar 27Mar 27
Could you uncover £300k savings in your virtual assistant?The use of Conversational AI & Virtual Agents is expanding at a massive rate. The global market is expected to reach USD 168.2B by 2034 —…Mar 24Mar 24
What Does the EU AI Act Mean for Conversational AI?You may well be aware of the EU AI Act, the world’s first comprehensive AI law. Dr Alice Kerly has been investigating how this will affect…Feb 25Feb 25
The Good, The Bad and The Ugly of GenAIIn addition to sharing about Conversational AI (conversational artificial intelligence), we'd like to share thoughts from our team too, and…Jan 15Jan 15
What does 2025 have in store for conversational AI ? 12 predictions…We don’t have an abundance of crystal balls at The CAI Company, but things are so exciting in the world of conversational AI right now, we…Dec 19, 2024Dec 19, 2024
How well is your bot performing — and how do you know?When it comes to Artificial Intelligence (AI), chatbots make up the largest category of global AI software products(1). The global…Dec 13, 2024Dec 13, 2024
Measuring Virtual Assistant CSATWhat is the best way to collect customer satisfaction feedback for your virtual assistant?Dec 6, 2024Dec 6, 2024
Set Your Compass to Business Value for Conversational AI SuccessBusinesses are transforming and are adopting Conversational Artificial Intelligence at pace. The speed of adoption has never been quicker…Nov 29, 2024Nov 29, 2024
